SaxoBanks is a financial market information platform providing structured, transparent and educational content on global financial markets. Our goal is to present key market segments and financial instruments in a clear, verifiable and responsible manner — including equity markets, indices, ETFs, commodities, foreign exchange and cryptocurrency markets.
This Privacy Policy applies to all users who access our platform, including registered account holders, visitors and anyone who submits information through our contact or enquiry forms.
When you use SaxoBanks, we may collect the following categories of personal data:
- Account Information: Full name, email address, username, hashed password and phone number provided during registration.
- Usage Data: IP address, device type, browser information, login timestamps and interaction logs within the platform.
- Communication Data: Messages submitted via our contact form, including name, email, subject and enquiry details.
- Security Data: Two-factor authentication status, authentication logs and security event records.
- Technical Data: Session identifiers, cookies and similar tracking technologies used to maintain platform functionality.
We collect only the minimum information necessary to operate the platform and deliver our informational services.
SaxoBanks uses collected data solely for the purposes listed below. We do not use personal data for advertising profiling or third-party marketing.
- Providing access to and maintaining the SaxoBanks information platform
- Managing user accounts and authentication securely
- Responding to contact and enquiry submissions
- Sending service notifications, including verification codes and account alerts
- Improving platform functionality and user experience based on aggregated usage data
- Ensuring platform security and preventing fraudulent or unauthorised access
- Complying with applicable legal and regulatory obligations
SaxoBanks does not share personal data with external parties except in the following limited circumstances:
- Service Providers: Trusted technical providers who support platform operations (e.g. hosting, email delivery) under strict data processing agreements.
- Legal Authorities: When disclosure is required by applicable law, court order or regulatory obligation.
- Security Partners: To investigate, prevent or respond to fraud, security incidents or unauthorised access attempts.
All service providers engaged by SaxoBanks are contractually required to handle personal data in accordance with applicable data protection standards and to use it only for the specific purposes for which it was shared.
SaxoBanks uses cookies and similar technologies to ensure the correct functioning of the platform and to maintain session continuity for authenticated users.
- Essential Cookies: Required for login sessions, CSRF protection and core platform functionality. These cannot be disabled.
- Analytics Cookies: Used to collect aggregated, anonymised usage data to improve platform performance.
- Preference Cookies: Used to remember user settings such as language preferences.
You may manage or disable non-essential cookies through your browser settings at any time. Disabling essential cookies may affect platform functionality.
SaxoBanks implements industry-standard technical and organisational measures to protect personal data from unauthorised access, disclosure, alteration or loss. These measures include:
- Encrypted storage of passwords using secure hashing algorithms
- HTTPS encryption for all data transmitted between users and the platform
- CSRF token protection on all authenticated forms and requests
- Access controls limiting data access to authorised personnel only
- Regular security reviews and monitoring of authentication events
SaxoBanks retains personal data only for as long as is necessary to fulfil the purposes described in this policy, or as required by applicable law.
- Account data is retained for the duration of the user account and for a reasonable period following account closure.
- Contact enquiry data is retained for the period necessary to process and respond to the request.
- Security and authentication logs are retained in accordance with applicable security and compliance requirements.
Upon expiration of the applicable retention period, personal data is securely deleted or anonymised.
As a user of the SaxoBanks platform, you have the following rights with respect to your personal data:
- Right of Access: You may request a copy of the personal data we hold about you.
- Right to Rectification: You may request correction of inaccurate or incomplete personal data.
- Right to Erasure: You may request deletion of your personal data, subject to applicable legal retention requirements.
- Right to Restriction: You may request that we restrict the processing of your data in certain circumstances.
- Right to Data Portability: You may request a copy of your data in a structured, machine-readable format.
- Right to Object: You may object to the processing of your data where processing is based on legitimate interests.
To exercise any of these rights, please contact us at info@saxobanks.com. We will respond within 30 days. All enquiries are handled securely and in accordance with this Privacy Policy.
The SaxoBanks platform is intended exclusively for users aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18.
If we become aware that personal data has been collected from a minor without appropriate consent, we will take immediate steps to delete such data. Parents or guardians who believe their child has submitted personal information to our platform are encouraged to contact us immediately at info@saxobanks.com.
SaxoBanks reserves the right to update this Privacy Policy periodically to reflect changes in platform functionality, applicable law or data processing practices.
When material changes are made, users will be notified via the platform or by email. The date of the most recent revision is indicated at the top of this document. Continued use of the platform following the publication of an updated policy constitutes acceptance of the revised terms.
For any questions, requests or concerns relating to this Privacy Policy or the handling of your personal data, please contact the SaxoBanks data team:
- Email: info@saxobanks.com
- Office Address: Bockenheimer Anlage 44, 60322 Frankfurt am Main, Germany
- Contact Form: saxobanks.com/contact
- Support Hours: Monday – Friday, 9:00 AM – 10:00 PM CET
We are committed to resolving all privacy-related enquiries in a timely, transparent and professional manner.